Product Safety, WEEE, Battery and Lithium Notice

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Purpose

This notice gives customers important information about electrical goods, electronic accessories, batteries, lithium-containing products, recycling and safe handling. It should be read with product instructions, packaging, warnings, product pages, delivery restrictions and returns instructions.

Product scope

TORGEER® products may include power banks, chargers, cables, wireless charging accessories and other electrical accessories. Power banks and lithium-containing products require particular care during storage, charging, use, returns and transport.

Safe use

Customers should use products only for their intended purpose, follow the manufacturer's instructions, use compatible chargers and cables, avoid damaged accessories, keep products away from water and excessive heat unless rated for that use, and stop using any product that swells, overheats, smells unusual, sparks, leaks, cracks or behaves abnormally.

Batteries and lithium products

Lithium batteries can present fire and transport risks if damaged, crushed, punctured, overheated, short-circuited or charged incorrectly. Customers should not place damaged lithium products in ordinary post without checking the carrier's rules. Returns involving batteries may require original packaging, protective packaging, terminal protection, charge-level restrictions, carrier labelling or a different return route.

WEEE and recycling

Electrical and electronic equipment (EEE) should not be disposed of with ordinary household waste where separate collection is available. The crossed-out wheeled bin symbol on a product or its packaging indicates that the product must be collected separately from household waste at the end of its life.

The Company is registered as a producer of EEE under the Waste Electrical and Electronic Equipment Regulations 2013 (WEEE Regulations). The Company's WEEE producer registration number is set out in the table above.

Consumer takeback offer

In accordance with Distance Sellers Takeback obligations, the Company offers a free takeback service for waste EEE on a like-for-like basis when a customer buys a new equivalent product. Contact the Company within 28 days of receiving the new product with the order number and description of the waste item.

Customers may also use the Distributor Takeback Scheme (DTS) network. To find the nearest civic amenity site: recycleyourelectricals.org.uk

Batteries and battery recycling

The Company is registered as a producer of batteries under the Waste Batteries and Accumulators Regulations 2009. The Company's battery producer registration number is set out in the table above.

Waste batteries should be recycled through appropriate battery collection points and must not be placed in ordinary household waste. Loose, damaged, swollen, leaking or burnt battery packs should not be posted through ordinary mail. Terminals should be protected (for example with non-conductive tape) before transport to reduce short-circuit risk.

Product incidents and corrective action

Customers should contact the Company promptly if a product appears unsafe, overheats, catches fire, causes injury, causes property damage, or appears counterfeit, incorrectly labelled or defective. The Company may request photographs, batch numbers, serial numbers, packaging, order details and incident facts.

Where the Company becomes aware that a product placed on the UK market presents a serious risk, it will take prompt corrective action which may include contacting affected customers, issuing a safety notice, offering replacement or refund, withdrawing the product from sale, and notifying the Office for Product Safety and Standards (OPSS) where the General Product Safety Regulations 2005 require it.

Customers may also report a product safety concern to the OPSS at: gov.uk/report-product-safety-issue

Marketplace and international sales

Where products are sold through marketplaces or shipped internationally, platform rules and local product rules may apply in addition to this notice. The Company should not list a product in a territory unless it is satisfied that the product, labelling, safety information and delivery route are suitable for that territory.