Our Returns Promise

At TORGEER, we want you to be completely happy with your purchase. If you are not satisfied, we offer a hassle-free returns process in accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Returns Window

• 30-day returns: You have 30 days from the date of delivery to return most items for a full refund or exchange.
• 14-day cooling-off period: Under the Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 days of receiving it, for any reason.

2. Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging with all tags and accessories included
• Free from damage caused by the customer

Items that cannot be returned:

• Screen protectors that have been applied/opened (hygiene reasons)
• Personalised or custom-made items
• Items marked as non-returnable at the time of purchase
• Gift cards

3. How to Start a Return

1. Log in to your TORGEER account and go to My Orders
2. Select the order and click "Request Return"
3. Choose your reason for returning and submit the request
4. You will receive a return confirmation email with instructions and a return address
5. Post the item back to us securely (we recommend using tracked delivery)

Alternatively, email us at support@torgeer.co.uk with your order number and reason for return.

4. Return Shipping

• Faulty or incorrect items: We will cover the return shipping cost. Please contact us and we will arrange a prepaid return label or reimburse your postage.
• Change of mind: The customer is responsible for the cost of return shipping. We recommend using a tracked delivery service as we cannot be responsible for items lost in transit.

5. Refunds

• Once we receive and inspect your returned item, we will process your refund within 14 days.
• Refunds will be issued to the original payment method used at checkout.
• Please allow 5-10 additional business days for the refund to appear in your account, depending on your bank or card provider.
• Original shipping costs are non-refundable (unless the item is faulty or we made an error).

6. Exchanges

If you would like to exchange an item for a different size, colour or product:

• Return the original item following the process above
• Place a new order for the replacement item
• We will process your refund for the returned item as normal

7. Faulty or Damaged Items

If you receive a faulty or damaged item:

• Contact us within 48 hours of delivery with photographs of the damage
• We will offer a full refund, replacement or repair at your choice
• Under the Consumer Rights Act 2015, you have up to 6 months to return faulty goods for a full refund
• Between 6 months and 6 years, you may still be entitled to a repair, replacement or partial refund

8. Late or Missing Refunds

If you have not received your refund after 14 days:

1. Check your bank account or card statement again
2. Contact your bank or card provider (processing times vary)
3. If you still have not received your refund, email us at support@torgeer.co.uk

9. Contact Us

For any returns or refund enquiries:

• Email: support@torgeer.co.uk
• Contact form: torgeer.co.uk/contact

Last updated: March 2026